Shipping policy

Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or Canadian statutory holidays will be processed on the next business day.

Domestic Shipping (Canada)

  • Standard Shipping: 3–5 business days.

  • Expedited Shipping: 1–2 business days.

  • Couriers: Canada Post, Purolator, UPS, FedEx.

International Shipping

  • Standard Shipping: 7–14 business days.

  • Expedited Shipping: 3–7 business days.

  • Couriers: DHL, FedEx, UPS.

  • Customers are responsible for customs duties and taxes in their country.

Free Shipping

  • Free standard shipping on British Columbia residents.

  • International free shipping thresholds vary by region and will be displayed at checkout.

Order Tracking

  • Tracking numbers are provided once the order ships.

  • Customers can track packages directly on the courier’s website.

Returns & Refunds

  • Returns accepted within 30 days of delivery, in line with Amazon’s policy.

  • Items must be unused and in original packaging.

  • Refunds are processed once the returned item is received.

Delays

  • Delivery times may be affected by weather conditions, customs clearance, or courier delays.

  • Customers will be notified promptly if delays occur.